Box Office & Ticket Information

Ticket Availability

Tickets will be available for the 2011 Hawaii International Film Festival presented by Halekulani for Members starting September 29th and the General Public starting October 3rd at 11:00am. We have 3 entry lines for our screenings. The first to go in is the Priority Line, followed by the Member Line, then finally the General Public Line.

• Please make checks payable to HIFF.
• Credit card statements will reflect a charge from Hawaii International Film Festival

Getting Tickets - On the Web:

• Online orders with confirmation are available at will call
• For faster service, choose the e-ticket - a link will be delivered to your e-mail account - and print out your ticket instantly
• $1.00 service fee per ticket is applied to all online transactions
• Member benefits will be applied on the payment page.

Getting Tickets - By Phone:

• Call (808) 447-0577 from 11:00am - 6:00pm daily (September 29th - October 23rd).
• Phone orders are available at will call or choose the e-ticket and print out your tickets instantly. (Tickets are not mailed)
• $2.00 service fee per ticket is applied to phone transactions

Getting Tickets - In Person at HIFF Box Office

• The box office will be located in the lobby of Regal Dole Cannery Stadium 18 and IMAX at the Guest Services Desk.
• Open daily 11am - 6pm, September 29th - October 12th.
• Open daily 11am - Start of Last Show, October 13th - October 23rd.

Will Call

• Located at the Box Office.

Rush Line

• When all tickets for a screening have been distributed, rush lines are formed 1 hour prior to show time
• 5 minutes before screening begins, tickets for empty seats become available to the rush line on a “first come, first served” basis for $10 per ticket (cash only)
• Rush tickets tend to be in the first two rows; refunds will not be given for undesirable seats

Regal Theatre Policy & Admittance

• Tickets must be scanned before entry to the theater and must display a validating stamp before entry to the theater is allowed. No patrons will be granted admittance to the theater without a stamped ticket from the line.
• Disabled or Elderly guests should notify the lobby door attendant of which film they have come to watch, and they will be escorted into the theater before the crowd arrives.
• Regal Dole Cannery Stadium 18 & IMAX and HIFF are not responsible for any lost or stolen property.
• Sitting on the steps inside the theater is strictly prohibited.
• Vouchers must be redeemed in person at the box office for tickets; they are not accepted for film admittance and tickets are subject to availability.
• Fast Passes must be accompanied by tickets
• Star Passes do not require tickets for entry
• To enter a screening, stand in the appropriate line that is indicated on your ticket AT LEAST 30 MINUTES prior to a film’s show time

Refund & Exchange Policy - NO REFUNDS

• Ticket exchanges must be made at the HIFF Box Office
• $2.00 per ticket service fee is applied except for Fast Pass tickets and unless the film is cancelled or rescheduled
• No exchanges on day of screening or for expired tickets